Client Care Coordinator, Minneapolis and Western Suburbs
Home Instead is seeking a positive, motivated, energetic influencer to help grow our Minneapolis and Western Suburbs franchise market!...


Posted 06-29-22

Home Instead Minneapolis
Title: Client Care Coordinator

Interested in joining Minnesota’s #1 non-medical, in-home senior care organization? Home Instead is seeking a positive, motivated, energetic influencer to help grow our Minneapolis and Western Suburbs franchise market!

The Client Care Coordinator (CCC) must thrive in a fast-paced environment, have excellent phone skills, and love achieving client acquisition goals. If helping and influencing people, multitasking, and daily client communication hit your sweet spot, then we want to hear from you!

Core Value
At Home Instead our core values are Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.

Core Purpose
To continue to be the provider of choice and making a difference in the lives of our older adults in the communities we serve.

Position Purpose
This Maple Grove, Minnesota, based franchise position is responsible for fielding all client inquiry service calls, setting up care consultations, and documenting information into the Salesforce software system. Other duties will include assisting with other key operations activities as well as quality assurance calls and visits with our clients and care pros.

The CCC must demonstrate open and effective communication with clients and family members, the franchise owner, colleagues and CAREGivers.

Key Strengths

  • Excellent phone skills 
  • Builds relationships easily and naturally
  • Strong consultative sales skills
  • Very good at follow-up and follow through
  • Great at multitasking
  • Positive energy – optimistic!
  • Strategic thinker and problem solver
  • Solid time management
  • Good computer skills – detailed and accurate daily data entry into the company database.

Key Details

  • College degree preferred
  • Experience in home care, health care or senior-related industry preferred
  • Sales experience preferred
  • One year of experience in customer service preferred
  • Must possess a valid driver’s license
  • Weekly travel to client homes

Our team members are dedicated, compassionate, and have a positive attitude toward all visitors, clients and the communities we serve. In return, we reward employees with a healthy and positive work environment, competitive wages and benefits package, and the opportunity to grow as our business grows.

To learn more about us, please visit www.homeinstead.com/230 or call our Operations Manager, Jessica Kraus (763)220-4910

You may email your submissions to Jessica.Kraus@HomeInstead.com

Each Home Instead franchise is independently owned and operated.